ITIL4® Foundation Course – Virtual

Master the key areas of service desk management, gain the globally recognised Service Desk Manager qualification and lead your team to lasting success. The Service Desk Manager course provides a thorough understanding of service desk management and leads to a globally recognised professional qualification. This short video explains how this course will ensure you gain

Become a qualified Service Desk Analyst and boost your levels of customer service support. The importance of delivering high-quality customer service in today’s support environment means that the responsibilities of IT support analysts are many. As a result, a diverse skill-set is required to meet the constantly evolving and increasing challenging demands placed on them.

Sorry, this date has sold out.  Please click here to see next available dates. Become a qualified Service Desk Analyst and boost your levels of customer service support. The importance of delivering high-quality customer service in today’s support environment means that the responsibilities of IT support analysts are many. As a result, a diverse skill-set

“People will forget what you said, people will forget what you did, but people will always remember how you made them feel.” The Art and Science of Experience In today’s modern world where 50% of the workforce is made up of ‘millennials’ or younger, and where money is scarcely the primary motivating factor, the famous quotation above has never been more pertinent…  

“People will forget what you said, people will forget what you did, but people will always remember how you made them feel.” The Art and Science of Experience In today’s modern world where 50% of the workforce is made up of ‘millennials’ or younger, and where money is scarcely the primary motivating factor, the famous quotation above has never been more pertinent…  

Drive continual service improvement and embed a truly customer-centric approach to delivering support within your organisation.   Who is this workshop for? This practical workshop is beneficial for managers, team leaders or individuals involved in or responsible for managing the customer experience and driving customer-centric service improvement. It will also benefit anyone considering or undertaking