Managing the Customer Experience – Virtual
Posted on Thursday 8 June 2023.
Drive continual service improvement and embed a truly customer-centric approach to delivering support within your organisation. Who is this workshop for? This practical workshop is beneficial for managers, team leaders or individuals involved in or responsible for managing the customer experience and driving customer-centric service improvement. It will also benefit anyone considering or undertaking
Service Desk Manager – USA – Virtual (EDT)
Posted on Thursday 20 April 2023.
USA & Canada, Eastern Daylight Time: 8:00 – 15:00. Virtual. $2,620 USD (£2,102) for Non SDI Members. $2,230 USD (£1,790) for SDI Members. You will be invoiced in USD $. Master the key areas of service desk management, gain the globally recognized Service Desk Manager qualification and lead your team to lasting success! The Service Desk Manager
Service Desk Analyst – USA – Virtual (EDT)
Posted on Thursday 20 April 2023.
USA & Canada, Eastern Daylight Time: 8:00 – 15:00. Virtual. $1,740 USD (£1,396) for Non SDI Members. $1,483 USD (£1,190) for SDI Members. You will be invoiced in USD $. Become a qualified Service Desk Analyst and boost your levels of customer service support! The importance of delivering high-quality customer service in today’s support environment means
Senior Analyst to Team Leader
Posted on Thursday 16 February 2023.
Growing Senior Analysts Into Effective Team Leaders The SDI Senior Analyst to Team Leader two-day workshop is designed to prepare the more experienced senior service desk analyst and budding team leader to play a more strategic role within the service desk as well as teach and inspire them to at some point in future, lead
Service Desk Manager – USA – Virtual (EDT)
Posted on Tuesday 22 November 2022.
USA & Canada, Eastern Daylight Time: 8:00 – 15:00. Virtual. $2,620 USD (£2,102) for Non SDI Members. $2,230 USD (£1,790) for SDI Members. You will be invoiced in USD $. Master the key areas of service desk management, gain the globally recognized Service Desk Manager qualification and lead your team to lasting success! The Service Desk Manager
Service Desk Manager – Virtual
Posted on Thursday 8 September 2022.
Master the key areas of service desk management, gain the globally recognised Service Desk Manager qualification and lead your team to lasting success. The Service Desk Manager course provides a thorough understanding of service desk management and leads to a globally recognised professional qualification. This short video explains how this course will ensure you gain