Metrics and Reporting – Virtual

Making Sense of Metrics and Reporting Focusing on everything from team performance, issue resolution, average handling time and more, it can be difficult to know what your IT Service needs to be tracking, particularly for YOUR customers, goals and business. This popular one day workshop based on the SDI Best Practice Standards, will help you refocus

Making Sense of Metrics and Reporting Focusing on everything from team performance, issue resolution, average handling time and more, it can be difficult to know what your IT Service needs to be tracking, particularly for YOUR customers, goals and business. This popular one day workshop based on the SDI Best Practice Standards, will help you refocus

Making Sense of Metrics and Reporting Focusing on everything from team performance, issue resolution, average handling time and more, it can be difficult to know what your IT Service needs to be tracking, particularly for YOUR customers, goals and business. This popular one day workshop based on the SDI Best Practice Standards, will help you refocus

Making Sense of Metrics and Reporting Focusing on everything from team performance, issue resolution, average handling time and more, it can be difficult to know what your IT Service needs to be tracking, particularly for YOUR customers, goals and business. This popular one day workshop based on the SDI Best Practice Standards, will help you refocus