Service Desk Manager

Master the key areas of service desk management with this training course, gain the professional, globally recognised Service Desk Manager qualification and lead your team to lasting success. The Service Desk Manager course provides a thorough understanding of service desk management. This short video explains how this course will ensure you gain the skills needed

Growing Senior Analysts Into Effective Team Leaders The SDI Senior Analyst to Team Leader two-day workshop is designed to prepare the more experienced senior service desk analyst and budding team leader to play a more strategic role within the service desk as well as teach and inspire them to at some point in future, lead