Littlefish Become Finalists In The IT Service & Support Awards 2017

Does your service desk look like and sound like a zoo? You’re thinking this may be an odd question and you’re right! Why would you compare a service desk to a zoo? Let me explain! According to Nigel Risner, the opening keynote speaker at SDI’s conference for service desk leaders in March 2018, every service desk

The IT Service & Support Awards take place every Spring in Birmingham, UK to celebrate all that is great about the global IT service industry. These awards are the only one’s of their kind to recognise and reward the shining stars of the global IT service industry; to highlight and showcase those who are going above

The IT Service & Support Awards take place every Spring in Birmingham, UK to celebrate all that is great about the global IT service industry. These awards are the only one’s of their kind to recognise and reward the shining stars of the global IT service industry; to highlight and showcase those who are going above

The IT Service & Support Awards take place every Spring in Birmingham to celebrate all that is great about the IT service industry. The goal of the awards is to recognise and reward the real shining stars of our industry; those who are going above and beyond to achieve the incredible and offer something truly inspirational

Last month our experienced SDI trainer, Lynne Nash, delivered in-house Service Desk Analyst Training to seven delegates from Anglia Ruskin University. We were all astounded with the results, as not only did all seven delegates pass the exam, six gained Higher Mastery level, which is achieved at a 87% pass rate – this has never

  Meet the Service Desk team at University Of Huddersfield as they answer our questions to reveal their achievements, challenges and memorable moments. What types of customers do you support? What are their technical abilities and what common incidents do you receive? We primarily support both staff and students at the University, but also provide