5 Things We’ve Learned at Spark Conference 2023

Posted on Wednesday 8 November 2023.

Gen Z in the Workforce: Are They the Unprepared or Disruptive Workers?

Posted on Tuesday 17 October 2023.

Move over Millennials because Gen Z is stepping into the spotlight. You have probably heard about this new generation that will dominate the workforce. According to the World Economic Forum, by 2025, Gen Z will constitute a significant 27% of the global workforce.



Digital Transformation: Highlights from DTX Europe 2023

Posted on Wednesday 11 October 2023.

DTX Europe 2023 was about the exciting journey of Digital Transformation. But here’s the thing – it was not just about technology; it was also about the need for changing how companies think and work. DTX Europe welcomed hundreds of experts who shared their wisdom to help make companies better and smarter through digital transformation.

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Why Employees Leave: Insightful Analyses for the Forward-Thinking Employer

Posted on Wednesday 4 October 2023.

Over 50 million employees quit their jobs in 2022.  According to HReview the employee turnover rate is expected to rise to 41% this year.



The Crucial Role of Mean Time to Value (MTTV) for Service Desks

Posted on Wednesday 20 September 2023.

In the fast-paced world of IT service management, the clock is always ticking. Customers expect immediate solutions, while service desk managers and analysts carefully track each second of their work. And every delayed minute affects the profits and customer satisfaction. Delivering value to customers is essential, and doing it promptly is just as crucial! This

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The Future Is Here, How on Earth Do We Deal with It

Posted on Wednesday 13 September 2023.

Since OpenAI released ChatGPT to an unsuspecting world in November 2022, the internet has been in super-hype mode again. Within a week, ChatGPT had gained 1 million users, and since then, we’ve seen it develop through several releases. OpenAI has also made its latest release, GPT-4, available as an API for developers to build applications

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AI-Powered Service Desk: We Tested Best AI Prompt Frameworks

Posted on Wednesday 23 August 2023.

When it comes to ChatGPT prompts, finding the right framework is key! It can totally transform your AI-generated responses, making them more accurate and on point. So, whether you’re a Service Desk Manager, a developer, a Marketer, a content creator, or just curious about the fascinating world of AI, exploring these commonly used ChatGPT prompt

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