IT Service Week 2019

…Wales ! A growing number of organisations across Wales are developing, updating and improving their IT service offering through Service Desk Certification (SDC).  There are currently a large number of organisations based in Wales enhancing their service delivery through the SDC programme. Suggesting this small but mighty part of the world truly recognises the benefits of

Key Tips for Recruitment and Retention of a Diverse Team by Scarlett Bayes, Industry Analyst, SDI Last year, SDI teamed up with Ivanti to host a forum for service desk professionals (both male and female) to discuss their thoughts, concerns, and ideas surrounding Gender Equality in ITSM. Throughout the day, delegates expressed that they struggled

Cardonet, finalists in the Best Small Enterprise Managed Service Provider category 2018, tell us their exciting plans for the future and share their top tips for a successful service desk.   What made you decide to enter the awards?   Awards have never been a big thing for us as an organisation and this is

Alex Owen, Knowledge Transfer Analyst at CGI, was awarded Service Desk Analyst of the Year award at the industry’s IT Service & Support Awards. Find out what it takes to become a winner in this category. What made you decide to enter the awards? When I found out that the SDI Awards existed I felt it would be a

The IT Service & Support Awards take place every Spring in Birmingham, UK to celebrate all that is great about the global IT service industry. These awards are the only one’s of their kind to recognise and reward the shining stars of the global IT service industry; to highlight and showcase those who are going above

The IT Service & Support Awards take place every Spring in Birmingham to celebrate all that is great about the IT service industry. The goal of the awards is to recognise and reward the real shining stars of our industry; those who are going above and beyond to achieve the incredible and offer something truly inspirational