Top Tips and Awards Talk from Sky Betting and Gaming- Best Medium Service Desk Winners

Posted on Wednesday 14 February 2018.

The Service Desk Team at Sky Betting and Gaming won the award for Best Medium Service Desk 2018. They answered some questions for us ahead of the IT Service and Support Awards 2018 gala dinner!   What made you decide to enter the awards? Over the last 3 years our Service Desk has gone through

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Diana Leggott, Bournemouth University answers our questions about being an awards Finalist

Posted on Tuesday 13 February 2018.

Diana Leggott, IT Service Operations Manager at Bournemouth University, shares why she chose a career in IT support and what it meant to be in the final for the Service Desk Manager of the Year category at the IT Service & Support Awards 2018.     What made you decide to enter the awards? I was

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Saydur Rahman from Barnardo’s talks being a Service Desk Analyst of the Year 2018 Finalist

Posted on Tuesday 13 February 2018.

Saydur Rahman, Service Desk Analyst at Barnardo’s answers some questions about making it as a finalist for Service Desk Analyst of the Year at the IT Service and Support Awards 2018…       What made you decide to enter the awards?  I wanted to enter the awards as I want to see where I

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2018 Award Finalists Cardonet Share Their Top Service Desk Tips

Posted on Tuesday 13 February 2018.

Cardonet, finalists in the Best Small Enterprise Managed Service Provider category 2018, tell us their exciting plans for the future and share their top tips for a successful service desk.   What made you decide to enter the awards?   Awards have never been a big thing for us as an organisation and this is

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Meet Pepper the Humanoid Robot at SDI18

Posted on Monday 12 February 2018.

Take a look into the future of artificial intelligence and meet the robot that everyone is talking about… Pepper, the humanoid robot will be joining us at conference this year as one of our breakout speakers, as well as making a few surprise appearances along the way.   Manufactured by SoftBank Robotics, Pepper was first introduced to

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They’re Coming To Take Me Away!

Posted on Wednesday 7 February 2018.

Mike Matthews, gives us an insight into Artificial Intelligence and preparing to speak at SDI18   When I was asked if I’d like to present to a conference audience about the impact of analytics, robotics and AI, I mused over a strap-line that would get people’s attention and came up with “They’re coming to take me away”.

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