Awards Winner Feezaan Asghar Shares His Shadowing Plan Which Improved Service Desk Performance

Allen and Overy share some advice to anyone thinking of entering the SDI awards next year and some top tips on how to make your service desk more successful. What made you decide to enter the awards?  Attending the annual SDI conference and listening to the stories of the finalists was really inspirational. Hearing about

CGI impressed the judges and won an award in two categories- Paul Phillips, Inspirational Leader of the Year and Louise Freeman, Service Desk Manager of the Year   Paul Phillips, Senior Service Desk Operations Manager, CGI   What made you decide to enter the awards? CGI have a long standing relationship with the SDI and

Air IT made it as finalists in an impressive two categories at the IT Service and Support Awards 2018- for Best Small Enterprise Managed Service Provider and Service Desk Manager of the Year, Jamie Hissitt   Find out the key to Air IT‘s success and why they’ve convinced us that James Bond would be the perfect edition

    Arfan Masood, Service Desk Analyst at Agilisys, answers our questions on being an IT Service & Support Awards 2018 finalist…   What made you decide to enter the awards?  I was nominated by my team in recognition of my hard work on the Service Centre.    What part of the awards process did you enjoy the most?  I enjoyed the

 Best Medium/Large Enterprise Managed Service Provider award winners Agilisys share with us what makes them a stand-out service organisation.   What made you decide to enter the awards? We wanted to show what great work we’re doing within the Service Center and show all of our staff how important it is to be on the

Mark Dickinson, Head of Group Problem Management at Agilisys speaks to us about being an ‘Inspirational Leader of the Year‘ finalist and the key to his success.   What made you decide to enter the awards? This is our second year as an organisation attending the prestigious awards with SDI and as such I see