How Does the Value of SDI’s SDA & SDM Courses Compare to ITIL®4?

In today’s modern workplace, things are often moving at a fast pace. Emails are flying back and forth, meetings are happening left and right, and deadlines are always looming. Many different tools and platforms are being used daily, and they are often making our lives easier. But that’s not always the case, right? Employees often

The competition is fierce in the world of awards. There are so many great businesses out there, all vying for recognition and accolades. But winning an award can have a huge impact on your business – it’s not just about getting your business in the spotlight (although that’s certainly nice). Awards can help you: ‣

As a hiring manager, how often are you finding the right talent only to be let down? In this article, we are going to look at some of the reasons why and what can be done to improve the recruitment process. Key points Swift action needed Looking for potential Telling candidates what they can offer

Power Design Inc is an innovative Design-Build, Multi-Trade Contractor operating across the United States, working across multiple construction trades. The company’s dedicated IT department consists of 5 distinct areas of IT; Infrastructure & Operations, Field Technology, Software Engineering, IT Programs & Technology Experience. The commitment of these divisions, and the IT department as a whole,

Today, there are many ways to connect and communicate with an organisation. You can choose from more traditional channels, such as email support, phone, and social media, to more recent channels, such as Live Chat, Support Widgets, mobile apps, and AI-powered Chatbots. However, omnichannel isn’t just about information availability! It’s about providing a holistic support

In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we spoke to the finalists about their experiences, reasons for entering and hopes for the future. Here’s what DS Smith plc told us, before they were crowned winners of the Best Service Improvement Project 2022 on the night! Winners