Unveiling the Future of Worklife in ITSM: Report Insights

Having an issue explained to you is one thing, but seeing it in action is entirely different. Those of you who have tried to provide technical support over the phone know all too well how difficult it can be.   That’s where remote support tools come in! In today’s blog, we’ll talk about remote support

This is another part of my Confession of a CIO series. This is the part where we talk about well-known KPIs. And this is where I went wrong for a good portion of my career as either a leader up to CIO or as a Principle Consultant. A friend and mentor, Dr. Cherry Vu, shared

The world of ITSM is constantly evolving. With new emerging technology trends (such as ChatGPT or DALL·E 2) shaping the future of many industries, it would be an understatement to say businesses will have to face some new challenges but also have some exciting new tools to work with! So, as ever, businesses need to

It’s been a while since the winners of the SDI Awards 2022 were announced, and it’s time to catch up with the successful award entries! The SDI Awards recognises, promotes and acclaims excellence, professionalism, innovation and the outstanding achievements of the people and teams to the success of their organisation. Through our downloadable case study,

Remote support tools allow businesses to provide remote assistance to customers, clients, and employees from any location. However, with so many tools available in the market, choosing the right one can be challenging. To help you make this decision, we’ll answer some of the frequently asked questions about remote support tools in this article. So, let’s

There is never a better time than Spring for a fresh perspective on your marketing strategy and a look at what you can accomplish in the next 6 months. This could include finding ways to raise the profile of your brand, investing in developing your team, innovating to win new clients, and, most importantly, retain