Meet the Awards 2023 Finalists: PowerDesignInc

Posted on Tuesday 22 August 2023.

5 Dilemas Éticos de la Inteligencia Artificial

Posted on Tuesday 15 August 2023.

La humanidad está nuevamente creando una tecnología poderosa que puede hacer cosas asombrosas. En los últimos meses, hemos visto la creciente importancia de la IA en diferentes campos. La IA puede automatizar tareas como recopilar datos, responder correos electrónicos, probar software, manejar facturas, ayudar a los clientes e incluso crear contenido. No hay duda sobre

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Spark 23 Speaker Spotlight: Em Eldred

Posted on Monday 14 August 2023.

SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure to innovate in a highly competitive environment, the SDI Conference provides a welcome mix of brain-nourishing insights and inspiration to absorb over two enjoyable days. The SDI Conference, held at

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Mission Possible: Achieving a Secure Service Desk

Posted on Tuesday 8 August 2023.

Cybersecurity attacks are on the rise! With the rising adoption of new technology in all areas of business, the risks linked to IT service operations have grown considerably.



The (Not Artificially) Intelligent Future of Employee Service

Posted on Tuesday 1 August 2023.

Your colleague will soon be a bot. And that bot will help you become the best version of yourself. Here’s how… Better service experiences are on the way. They’re what employees deserve. There’s nothing artificial about them, even though they’ll make automated decisions on your behalf. Work will never be the same! Gone are the

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How to Optimise Hybrid Work Environment for Peak Performance

Posted on Tuesday 18 July 2023.

The modern workforce bears little resemblance to its predecessors. There has been a dramatic cultural shift in how employees and employers view day-to-day work in the past few years. Business leaders have changed their perspectives on the “ideal workplace”. This is evident in the widespread adoption of remote work and the increased priority given to

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We’re Delighted To Announce Our SDI Awards 2023 Finalists!

Posted on Monday 17 July 2023.

We have been thoroughly impressed by the dedication and unwavering commitment demonstrated by all of the companies on our shortlist. Each of these organisations has put in great efforts and delivered compelling presentations, making it a challenging task for the judges to select only four finalists per category. We extend our  congratulations to every shortlisted

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