WE’RE PROUD TO REVEAL OUR AWARD WINNERS…

We managed to grab a quick word with ‘Best Large Enterprise Managed Service Provider 2019’ award finalists CAE Technology Services, where they let us in on their top tips to success…   What made you decide to enter the awards?   CAE embarked on the SDI Certification Journey in December 2017 with our initial audit. We

Key Tips for Recruitment and Retention of a Diverse Team by Scarlett Bayes, Industry Analyst, SDI Last year, SDI teamed up with Ivanti to host a forum for service desk professionals (both male and female) to discuss their thoughts, concerns, and ideas surrounding Gender Equality in ITSM. Throughout the day, delegates expressed that they struggled

ICL Services are finalists in 2 brilliant award categories this year – ‘Best Large Enterprise Managed Service Provider’ and ‘Best Automation Project’. They have kindly answered some of our questions ahead of the IT Service & Support Awards next month…   What made you decide to enter the awards?   We did a great job relating to the process improvement of ticket handling,

Retail Assist are finalists in an amazing 2 categories – ‘Best Small Enterprise Managed Service Provider’ and ‘Best Service Desk CX’ 2019. They have kindly taken the time to speak to us about their awards experience and what initiative they have implemented to improve their service desk!   What made you decide to enter the

Wipro are winners of an amazing 2 awards – ‘Best Large Enterprise Managed Service Provider’ and ‘Best Automation Project 2019’. They have spoken to us about their automation journey and let us in on their top tips for a successful service desk. We’re also lucky enough to hear about their exciting future plans for ‘The

Andrew Loxton, Support Manager for ‘Best Automation Project’ finalist Everbridge, has kindly taken the time to answer a few of our questions ahead of the IT Service & Support Awards at the end of this month. Wishing all of our finalists the best of luck!   What made you decide to enter the awards? We