Why Successful Leaders Always Change First

Posted on Thursday 5 September 2019.

The Chimp Management Model – for confidence, success & happiness

Posted on Friday 30 August 2019.

The Chimp Paradox, created by Professor Steve Peters is an incredibly powerful mind management model that can help you become a happy, confident, healthier and more successful person. At SDI’s brand new Service Resilience Conference 2019 Robbie Anderson will join us to talk as a keynote about building relationships and offering expert insights into the

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Delegation: 4 Stages to Skill and Empower your Team

Posted on Thursday 8 August 2019.

Blog post by Zena Everett, Executive Coach and Speaker on Career Strategy & Crazy Busy (business/personal productivity). Zena will join us as a keynote speaker at SDI20, which will be held at the Birmingham Hilton Metropole on 15th-17th March 2021. To find out more about the event click here.   “My team would be great,

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How SDI’s Conference will Help you to Become a Brilliant Service Desk Manager

Posted on Wednesday 7 August 2019.

As told by a Service Desk Manager   Taking place on 15-17th March 2021, SDI20 is the most significant annual gathering for the Service Desk and IT Service Management industry. Over 800 Service Desk Managers and professionals will gather to learn, share and grow together. By attending next year’s SDI20 conference, you have access to

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5 Shortcuts To Build Your Resilience

Posted on Tuesday 30 July 2019.

By Rachel Hewitt-Hall, Managing Director at Excel Communications (HRD) Ltd   What I admire about Elon Musk (CEO of Tesla) is that he has turned his childhood dreams into reality! An all–electric car company as well as launching a rocket into space, which delivered cargo to the International Space station.  As you can guess, it’s not been an easy ride at times for Mr Musk. Being CEO of two major companies,

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SDI Podcast Episode 2

Posted on Friday 19 July 2019.

At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We thought… How can we create a platform to help share these fantastic experiences and journeys, often full of ups and downs? Enter the SDI Podcast! Which is here to Surprise, Delight,

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Future Changes for the Service Desk

Posted on Thursday 27 June 2019.

The latest Global Best Practice Standard for Service Desk (version 8) was launched in March this year. At #SDI19 some of the lead contributors took part in a live Q&A panel about the latest changes to the Best Practice Standard. One of the most pertinent questions which came up about the latest global Best Practice Standard was: ”With a

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