Wow! SDI21 in numbers

“The pride and satisfaction within the team at seeing how highly we are valued and respected by the business was a great by-product of this process.” Andrew Gant, Service Desk Team Leader   Discover how Runshaw College IT Service team benefited from the certification process We recently spoke to Runshaw College about their experience of

The Service Desk Of Our Times The evolution of intelligent service management, and why AI has brought enterprises to the cusp of the next transformation. Article courtesy of CIO.com As IT leaders from various industries increasingly pursue new strategies and technologies to digitally transform their organisations and optimise user experience, the role of service management

by Scarlett Bayes, Senior Research Analyst, SDI If you’ve seen the documentary, The Social Dilemma, you’ll be aware of the dangers that social media and technology can have. While this doesn’t directly relate to ITSM, it is a people issue that should be. It affects your customers, your employees, and yourself. The data laid out in the documentary is harrowing

It’s the start of a new year in your career, and whether you lead an IT service desk or a team of IT service management (ITSM) professionals focused on IT service delivery, it’s an ideal opportunity to take stock of where you are professionally and where you want to be in the future (along with

Blog post by Scott McArthur Our collective attention span is disappearing as more and more channels of information make demands on our time. This is unlikely to change, so how can organisations respond, asks Scott McArthur? Do I have your attention? I don’t take for granted for one minute that I do. Or perhaps a

High powered, driven by octane, The Gadget Show’s Jason Bradbury speaks at SDI21 Live & Interactive! Compelling, high powered and charismatic celebrity ‘future of tech speaker’ Jason Bradbury joins us live on Tuesday 16th March 2021 at 3.35pm to talk us through “The Future is Now! A Refreshing Take on AI and Technology”. Jason is