Ways of working: From no chairs or windows to Artificial Intelligence…

by Tessa Troubridge, CEO, Service Desk Institute   As part of recent SDI research, we asked over 400 IT workers including Service Desk Mangers, IT Managers and C-level Execs, what skills they think service desk professionals will need most in the next 2 to 3 years. What do you think they said? Actually, if you

Air IT has successfully obtained the 4-star ‘business-led’ Service Desk Certification (SDC) accreditation from SDI. Making them the only Managed Service Provider (MSP) to currently hold this prestigious 4-star rating worldwide.   What is Service Desk Certification (SDC)? SDI’s Service Desk Certification (SDC) programme is the only industry, standard based accreditation programme designed specifically to

If you’re a Service Desk Manager or you’re involved with enhancing the efficiency & motivation of your teams, how can you continue to do this during challenging times?   Managing an IT service desk can be very challenging and daunting at the best of times, and even more so when considering the everchanging landscape and

  While it might be easy to think of digital transformation simply as the introduction of new technology and the better use of data, the reality is that it’s actually about better business, in terms of both operations and outcomes. Ultimately, it’s about transforming the corporate status quo to increase value creation. Plus, it’s also

by Sami Kallio You know the drill by now otherwise you wouldn’t be reading a blog about enterprise service management – IT service management (ITSM) capabilities can be shared with, or extended to, other business functions to help improve their operations, services, experiences, and outcomes. It’s a great concept for employees because while it might

Transforming employee engagement through better tool and process adoption will help your company save money as well as valuable time and effort says Sam Ellis from Atos, speaker at UNITY21 on 30 November. Companies know that a better employee experience means a better bottom line. Successful organizations work together with their people to create personalized, authentic,