Leeds Beckett University Retain Impressive Service Desk Certification Achievement

The time has come! We’re flying back to the future to discover new trend predictions for the IT & ITSM industry. Our blog series ‘Back to the Future of ITSM’ is all about: Looking backwards — moving forwards.   In part one of this blog series, we went back to the future with Jeff Rumburg,

Railpen formed in 1994 during the privatisation of the railway industry, when all members and assets in the former British Rail Pension Scheme were transferred over. For our Rail members, we’re responsible for the safekeeping and investment of about £37 billion in assets as well as the administration of a number of pension schemes, including

Mid Mersey Digital Alliance (MMDA) is an NHS IT shared service supporting multiple partner and customer organisations, both inside and outside of the NHS, encompassing primary care, secondary care, hospices, and charitable organisations. The IT Service Desk consists of a team of engineers working in and out of hours supporting the partner and customer organisations

An IT Training Certification showcases the fact that you have a number of desirable technical skills and a good level of knowledge on the subject. It also demonstrates motivation and a desire to succeed within the industry. There are a number of challenging aspects to an IT Professionals’ role, and the consequences of downtime due

Written by Barclay Rae, SDI Consultant & Auditor With great sadness, we recently heard of the passing of Rebecca (Becky/Becks) Beach. Rebecca was a popular member of our ITSM community, making many friends across the industry with her positivity, creativity, and humour. Her death was not completely unexpected – she had terminal cancer – but

You know the drill by now; otherwise, you wouldn’t be reading this. The time has finally come! We’re excited to announce a new virtual event, ‘Managing Knowledge Across the Enterprise.’ During last year’s Knowledge Management event, we raised the big question, ‘Is information knowledge?’ And what does the modern organisation need to consider as it