Back To the Future of ITSM – What We Have Learned?

Posted on Wednesday 4 January 2023.

As Doc from the ‘Back to the Future’ movie said, “Roads? Where we’re going, we don’t need roads.” We may not know all the routes, but we want to know more about where the IT & ITSM industry is heading in 2023. Digital transformation is no longer a matter of choice! Providing brilliant service, exceeding

Read More



Here Are the Top 12 Most Popular SDI Blogs in 2022

Posted on Monday 19 December 2022.

Undeniably, it can be very challenging to predict with certainty what IT & ITSM trends we should expect every year. The industry is constantly evolving and subject to rapid changes and challenges of ever-changing market conditions.   However, looking back at the beginning of this year, we can predict some trends that will continue to

Read More



The Importance of Intelligent Automation & Some Trend Predictions For 2023

Posted on Wednesday 14 December 2022.

In the last part of our blog series, ‘Back to The Future of ITSM’ we reached out to Mauricio Corona, Ph.D. Chairman BP Gurus & GESEDIG, SDI CTO. Mauricio shared his expert views on the following: The real value of intelligent automation Where to start with intelligent automation? What sectors are the most advanced in

Read More



The Right Path to Developing the Next Generation Of IT Leaders

Posted on Thursday 8 December 2022.

In part 4 of our blog series ’Back to The Future of ITSM’, we spoke with Simone Jo Moore, Industry Thought Leader. We discussed some exciting things about modern leadership: How to build an agile organisation in a sustainable manner and make it more resilient to changes? What qualities make a person a great IT

Read More



IT Sustainability: The Challenges of IT Going Green

Posted on Wednesday 30 November 2022.

Marty McFly from the ‘Back to the Future’ movie once said, “If you put your mind to it, you can accomplish anything.” Well, the same goes for IT sustainability! In the broadest sense, sustainability refers to continuously maintaining or supporting a process over time. But we often have slightly different views of IT sustainability and how

Read More



Brilliant Basics are Essential in Good Customer Experience

Posted on Wednesday 23 November 2022.

The focus for many organisations is shifting to a human-centric approach to IT services. Some of them collect and quantify data on it. On the other hand, some companies still don’t understand why a human-centric approach is so important. In the second part of our blog series ‘Back to the Future of ITSM’, we spoke

Read More



MESSAGE US
close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.
X