Service Management 101: Capgemini’s Global Service Desk Transformation Journey

Posted on Friday 11 December 2020.

Service Management 101: Siddhartha Chaturvedi, Senior Director at Capgemini

In this Service Management 101 we find out how Capgemini’s global service desk has approached transformation over the last couple of years and how this helped them to successfully respond to the impact of the pandemic on their business. That they had already leveraged RPA, AI and automation was a significant factor in their success, see how this worked for them as Siddhartha shares their success metrics.

 In this exclusive presentation by Capgemini’s Senior Director, Siddartha Chaturvedi, we hear all about their three year journey to total service desk transformation.

Another fascinating insight from SDI in to how some of the world’s very best organisations are benefiting from the latest digital technologies.

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Watch now!



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