CX: Delivering Happiness – The Series, Part 5

CX: Delivering Happiness The ‘CX: Delivering Happiness’ Series is all about the shift in the ITSM industry which is beginning to steer the focus away from traditional metrics and towards recognising the significance of the customer experience.  It will focus on everything from the ‘why’ and ‘how’ to measure CX, what affect it will have

CX: Delivering Happiness The ‘CX: Delivering Happiness’ Series is all about the shift in the ITSM industry which is beginning to steer the focus away from traditional metrics and towards recognising the significance of the customer experience.  It will focus on everything from the ‘why’ and ‘how’ to measure CX, what affect it will have

CX: Delivering Happiness SLA’s are vital to documenting customer requirements, KPI’s firmly have their place in service performance monitoring, but make sure you don’t fall into the data trap! The trap which involves losing sight of the ultimate aim behind any good service; not only to recognise that your focus is on the customer, but

CX: Delivering Happiness The ‘CX: Delivering Happiness’ Series is all about the shift in the ITSM industry which is beginning to steer the focus away from traditional metrics and towards recognising the significance of the customer experience.  It will focus on everything from the ‘why’ and ‘how’ to measure CX, what affect it will have

Universities (both staff and students) are not having an easy time at the moment. Successfully navigating everybody through a global pandemic isn’t something anyone has ample experience in (yes, it’s… ‘unprecedented!’) One reliable and constant service that Universities are able to offer and even improve upon during this time is their IT support service experience.

Whether you believe we are standing on the brink of the fourth industrial revolution, or are very much already amongst it, most will agree that technology is enabling us to fundamentally alter the way we live, work, and relate to one another.  You may also believe that this means the ITSM industry has a duty