Robotic Process Automation and AI: Taking the Work You Hate -Off Your Plate
Posted on Friday 24 June 2022.
Modern Leadership Styles — What Does It Mean to Be a Truly “Agile” Leader?
Posted on Wednesday 22 June 2022.
We live in a hyper-changing world! Just think about it, we went from the work in the office, formal meetings and the traditional 9-5 working hours to more flexible and agile working, hybrid working, and empowered teams. It almost feels like we have fast-forwarded the world of work for a few years. With so many
How to Get the Most Out of Your Historical Incident and Service Request Data & Analytics
Posted on Wednesday 8 June 2022.
One of the top challenges of managing a service support team isn’t just making sure you’re doing everything you’re supposed to be doing — but doing it correctly. Anyone working with any IT service management tool, ideally, is always looking for better ways to improve processes or meet or exceed service targets or SLAs. And
Transformation In Action – 5 Practice Tips from Industry Thought Leaders
Posted on Thursday 26 May 2022.
Meeting customer expectations has always been challenging, and when COVID-19 forced many employees to remain at home – this became even more demanding and daunting. Why? Well, for many organisations, the IT service desk was rarely physically able to operate remotely pre-pandemic. To continue providing outstanding IT services, most organisations were forced to adapt traditional
Adapting to Change – 5 Ways to Improve Employee Experience
Posted on Wednesday 18 May 2022.
Change has become the 21-century most ubiquitous challenge. If we only look at the last 18 months, IT support services have needed to rapidly adapt to unexpected changes to ensure they continue to meet the needs of the business. This has not only meant accelerating digital strategies but also the need to ensure staff have
Why Do Micro-Experiences Matter to the IT and Support World in the Age of the Digital Business?
Posted on Wednesday 27 April 2022.
There’s a lot of talk about ‘customer experience’ these days, especially in the IT and support world. But do we know what truly makes for a good experience? Is it about the solution, speed, design, convenience or simply a human touch? What Are Micro-Experiences? You have probably had a few micro-experiences this week, from hearing
What You Need to Know: SITS22 Education Programme Revealed
Posted on Wednesday 20 April 2022.
You can now explore what’s on at SITS – The Service Desk & IT Support Show from 11-12 May 2022. Three seminar theatres will be covering everything from ITIL to CMDBs, with sessions from big names in the industry including our Chief Value & Innovation Officer (CVIO), David Wright. Gain insight and practical advice One