Quiet Quitting – Answer to Burnout or A Red Flag?
Posted on Thursday 29 September 2022.
It’s been months since we have faced the “resignation waves” for the first time or “back to office battle”, and we’re already being introduced to another phenomenon called “quiet quitting”. You’ve probably heard about the record number of employees who voluntarily quit their jobs or the so-called Great Resignation. But quiet quitting isn’t what you
The A – Z Of the Great Resignation
Posted on Thursday 22 September 2022.
You’ve probably heard the theory that the pandemic is the real reason behind the Great Resignation. Sure, the pandemic has encouraged some employees to change how they think about work and re-evaluate what they want from work. But is the pandemic the only reason behind these resignations? And what does the evidence suggest? Let’s
Rapidly Changing Technology or Low Digital Literacy?
Posted on Tuesday 30 August 2022.
New technologies are emerging daily, and with each innovation, there is a need (and pressure) to acquire new digital skills quickly. But do you know how much knowledge you, as someone who provides service support, or your organisation’s end-users, should have today? And how much knowledge would you like your end-users to have? Not easy
How to Level Up Customer Experience with Data-Driven Hyper-Personalisation
Posted on Tuesday 16 August 2022.
The shift to more personalised, targeted customer experiences is largely due to technological advances, with machine learning, artificial intelligence and biometric identification increasingly integrating to provide more data-based customer information. In this article, we’ll cover why hyper-personalisation is one of the key drivers of business growth and how to get started with it. Hyper-Personalisation
The Future of Hybrid Workplace – Endpoint Threats and How to Prevent Them
Posted on Tuesday 26 July 2022.
Over the last two years, remote working has become very popular for companies and employees. And it’s here to stay! Whether you allow your team to work remotely, in the office, or something in-between, you should be aware of some hidden security risks that can interrupt normal business operations. This article will discuss endpoint threats and
Questions to Ask Before (and After) Implementing an IT Self-Service Portal
Posted on Wednesday 13 July 2022.
If we look at the relationship between customer support teams and their end-users, the end-user experience relies on how a support team works, right? When today’s end-users try to solve an issue, they usually want two things… First, they want their questions answered. Secondly, they don’t want to wait on the convenience of the support