Brilliant Basics are Essential in Good Customer Experience
Posted on Wednesday 23 November 2022.
The focus for many organisations is shifting to a human-centric approach to IT services. Some of them collect and quantify data on it. On the other hand, some companies still don’t understand why a human-centric approach is so important. In the second part of our blog series ‘Back to the Future of ITSM’, we spoke
Data-Driven Decision-Making: Good Decisions Don’t Guarantee Good Outcomes
Posted on Wednesday 16 November 2022.
The time has come! We’re flying back to the future to discover new trend predictions for the IT & ITSM industry. Our blog series ‘Back to the Future of ITSM’ is all about: Looking backwards — moving forwards. In part one of this blog series, we went back to the future with Jeff Rumburg,
The Importance of IT Training Certification in the Industry
Posted on Tuesday 8 November 2022.
An IT Training Certification showcases the fact that you have a number of desirable technical skills and a good level of knowledge on the subject. It also demonstrates motivation and a desire to succeed within the industry. There are a number of challenging aspects to an IT Professionals’ role, and the consequences of downtime due
Why Knowledge is Critical for the Future of IT Service
Posted on Tuesday 1 November 2022.
You know the drill by now; otherwise, you wouldn’t be reading this. The time has finally come! We’re excited to announce a new virtual event, ‘Managing Knowledge Across the Enterprise.’ During last year’s Knowledge Management event, we raised the big question, ‘Is information knowledge?’ And what does the modern organisation need to consider as it
Why Should Proactive Customer Service Be a Part of Your Strategy? [Infographic]
Posted on Friday 28 October 2022.
Proactive service engagement has been at the top of the list of customer service trends for many years. In fact, shifting from a reactive to a proactive customer engagement strategy is one of the ways to stay competitive in today’s digitally native world. So, why haven’t more customer service teams not fully embraced it yet? In this
Microlearning – Favourite Learning Style of Millennials and Gen Z?
Posted on Tuesday 18 October 2022.
When it comes to the way we work – the future is already here. The last two years have had a lasting impact on the way we work. Ongoing changes in how we work have raised new employee expectations and transformed employees’ relationships with work. However, this is not the only thing we are facing.