Improving the Recruitment Process: Why and What Can Be Done
Posted on Wednesday 1 February 2023.
Omnichannel: How to Use it To Deliver Outstanding Customer Experience
Posted on Tuesday 24 January 2023.
Today, there are many ways to connect and communicate with an organisation. You can choose from more traditional channels, such as email support, phone, and social media, to more recent channels, such as Live Chat, Support Widgets, mobile apps, and AI-powered Chatbots. However, omnichannel isn’t just about information availability! It’s about providing a holistic support
Confession of an ex-CIO – I should have paid more attention to my Service Desk!
Posted on Wednesday 18 January 2023.
Written by Daniel Breston After forty years in IT, I learned I had caused anxiety and distress after a candid discussion with a service desk analyst. I was the CIO, depicted as someone who did not know the truth about what was happening or the impact of my dictates. I confess that he was right!
Back To the Future of ITSM – What We Have Learned?
Posted on Wednesday 4 January 2023.
As Doc from the ‘Back to the Future’ movie said, “Roads? Where we’re going, we don’t need roads.” We may not know all the routes, but we want to know more about where the IT & ITSM industry is heading in 2023. Digital transformation is no longer a matter of choice! Providing brilliant service, exceeding
Here Are the Top 12 Most Popular SDI Blogs in 2022
Posted on Monday 19 December 2022.
Undeniably, it can be very challenging to predict with certainty what IT & ITSM trends we should expect every year. The industry is constantly evolving and subject to rapid changes and challenges of ever-changing market conditions. However, looking back at the beginning of this year, we can predict some trends that will continue to
The Importance of Intelligent Automation & Some Trend Predictions For 2023
Posted on Wednesday 14 December 2022.
In the last part of our blog series, ‘Back to The Future of ITSM’ we reached out to Mauricio Corona, Ph.D. Chairman BP Gurus & GESEDIG, SDI CTO. Mauricio shared his expert views on the following: The real value of intelligent automation Where to start with intelligent automation? What sectors are the most advanced in
The Right Path to Developing the Next Generation Of IT Leaders
Posted on Thursday 8 December 2022.
In part 4 of our blog series ’Back to The Future of ITSM’, we spoke with Simone Jo Moore, Industry Thought Leader. We discussed some exciting things about modern leadership: How to build an agile organisation in a sustainable manner and make it more resilient to changes? What qualities make a person a great IT