The Importance of Soft Skills in Service Desk Recruitment
Posted on Tuesday 13 June 2023.
The Workplace Glossary: Guide to Modern Technology Talk
Posted on Thursday 8 June 2023.
We’ve compiled a list of popular AI terms you need to know today! Whether you’re a tech enthusiast or a curious novice, this list will help you understand the new branches of AI.
The Workplace Glossary: Master the Latest Employee Experience Terms
Posted on Tuesday 30 May 2023.
From WFH to WFA, gig workforce to polywork, quiet quitting to quiet hiring – these are some of many new emerging or popular terminologies we often hear and use daily. But do you know what these new fancy terms or acronyms mean?
Unveiling the Future of Worklife in ITSM: Report Insights
Posted on Tuesday 23 May 2023.
Over the past few years, the workplace has experienced significant changes due to technological advancements and a greater emphasis on the human element. And as the future of worklife in ITSM continues to evolve, it brings new opportunities and challenges.
Breaking Down the Benefits of Skill-Based Hiring
Posted on Thursday 18 May 2023.
In the past, recruiting decisions were typically made based on a candidate’s education and previous work experience. But, since the pandemic, companies have had a hard time finding and retaining the right people.
SDI Top Recommendations: The Best Remote Support Tools in 2023
Posted on Wednesday 26 April 2023.
Having an issue explained to you is one thing, but seeing it in action is entirely different. Those of you who have tried to provide technical support over the phone know all too well how difficult it can be. That’s where remote support tools come in! In today’s blog, we’ll talk about remote support
KPIs or OKRs or The Biggest Mistake A Leader Can Make
Posted on Thursday 20 April 2023.
This is another part of my Confession of a CIO series. This is the part where we talk about well-known KPIs. And this is where I went wrong for a good portion of my career as either a leader up to CIO or as a Principle Consultant. A friend and mentor, Dr. Cherry Vu, shared