Protecting the IT Service Desk from Social Engineering Attacks
Posted on Monday 27 February 2023.
How Does the Value of SDI’s SDA & SDM Courses Compare to ITIL®4?
Posted on Thursday 16 February 2023.
Question: “So I’ve done ITIL® 4 Foundation, why should I take (and why do I need!) SDI’s Service Desk Analyst (SDA) or Service Desk Manager (SDM) course, what is the value to me?” Find the answer to this common question and gain insight into these popular courses from ITSM expert John Noctor, Best Practice Consultant,
