Conversational AI in Employee Experience

The day has come – we’ve decided to jump into the ChatGPT bandwagon! After all, ChatGPT is one of the most “advanced” AI tools ever made available to us – so far. Since its launch in November 2022, ChatGPT has inspired many discussions and broken unexpected records. It has set new standards, which will be

Customer experience and satisfaction are critical to the success of any business. With up to 12 positive experiences needed to make up for a single negative one, it’s clear that exceptional customer service is a must. However, the way we approach customer service has evolved. In today’s fast-paced world, organisations must adapt to emerging trends

It’s been a while since the winners of the SDI Awards 2022 were announced, and it’s time to catch up with the successful award entries! The SDI Awards recognises, promotes and acclaims excellence, professionalism, innovation and the outstanding achievements of the people and teams to the success of their organisation. Through our downloadable case study,