The Service Desk Institute (SDI) appoints Mauricio Corona to its Board of Directors
Posted on Monday 8 January 2018.
It’s Time To Cut Down Calls: Making Self-Service Work
Posted on Thursday 4 January 2018.
A better customer experience We have been talking to Barnardo’s Head of Service Management Mark Bassett to discover the key to their success with self-service. Firstly, we wanted to know what influenced Mark and his team to implement a self-service portal and how they prepared for the transition. “The driver for implementing self-service was to cut down the request calls which
