Cambridge Assessment Achieve Multi-Site Service Desk Certification

by Scarlett Bayes, Industry Analyst, SDI Enterprise Service Management (ESM) is not a new concept; some organisations have been using similar processes, to the ones used in IT service management, across different departments for years. However, what we call it has been the subject of some debate. You might be familiar with Beyond IT(SM), Shared

Here at the SDI we don’t just set the standards, we are also passionate about helping our community to develop practical and professional skills, every step of the way. We very much understand that time spent away from the service desk is hard-won and comes at a cost – and that there has to be

by Sadie-Rae Gartell Born in December in New York in 1906, Grace was known as quite an interesting and curious child. At the age of seven she wondered how the mechanics of an alarm clock worked and took seven apart to figure it out. Grace initially didn’t get into Vasser University when she applied because