Spark 23 Speaker Spotlight: Josh Nelson

SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure …

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Betsi Cadwaladr University Health Board achieves Certification

Betsi Cadwaladr University Health Board is the largest health organisation in Wales, supplying a full range of primary, community, mental health and acute hospital services …

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Service desk soft skills

The Importance of Soft Skills in Service Desk Recruitment

In this blog, we’ll discuss how soft skills can enhance your service desk recruitment process and improve customer satisfaction and retention. 

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Spark 23 Speaker Spotlight: Doug Rabold

SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure …

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AI terms

The Workplace Glossary: Guide to Modern Technology Talk

We’ve compiled a list of popular AI terms you need to know today! Whether you’re a tech enthusiast or a curious novice, this list will help you understand the new branches of AI.

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NHS ARDEN & GEM

NHS Arden & Greater East Midlands achieve Certification

NHS Arden & GEM Service Desk have a team of around 100 staff, managing an NHS IT helpdesk across 5 Counties, supporting approx. 45,000 users.  …

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workplace glossary

The Workplace Glossary: Master the Latest Employee Experience Terms

From WFH to WFA, gig workforce to polywork, quiet quitting to quiet hiring – these are some of many new emerging or popular terminologies we often hear and use daily. But do you know what these new fancy terms or acronyms mean?

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