We’re Delighted To Announce Our SDI Awards 2023 Finalists!

We have been thoroughly impressed by the dedication and unwavering commitment demonstrated by all of the companies on our shortlist. Each of these organisations has …

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Euromonitor’s Global Support Team Share Transformation Journey

Euromonitor recently embarked on a global strategic service transformation journey and enlisted the expertise of SDI to make it happen! Utilising the popular SDI Health …

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Futuro de la Vida Laboral

Moldea el Futuro de la Vida Laboral en ITSM: ¡Participa hoy en nuestra encuesta!

El mundo del ITSM está en constante evolución. Gracias a los rápidos avances tecnológicos, como las plataformas inteligentes, el aprendizaje automático, la IA generativa y …

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We’re Delighted To Announce Our SDI Awards 2023 Shortlist

We are delighted to share that the Service Desk Awards for 2023 have received an great number of entries. The judges were deeply impressed by …

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KPIs blog

Secrets of a Great Leader – KPIs Can Fuel Employee Well-being

Discover why KPIs are not only a measure but a fuel for employee well-being. Learn from real-world experiences and avoid common KPI mistakes.

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Spark 23 Speaker Spotlight: Sami Kallio

SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure …

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Ethical issues of AI

Five Ethical Issues of AI in the Modern Workplace

This blog post discusses the ethical issues of AI in the workplace. It covers the main points, highlights potential issues, and suggests the importance of ethical considerations in the context of AI implementation.

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