Meet the Awards 2023 Finalists: Department Of Work And Pensions

In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we’ve been asking our finalists about their experiences, reasons …

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Meet the Awards 2023 Finalists: PowerDesignInc

In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we’ve been asking our finalists about their experiences, reasons …

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Dilemas Éticos de la IA

5 Dilemas Éticos de la Inteligencia Artificial

La humanidad está nuevamente creando una tecnología poderosa que puede hacer cosas asombrosas. En los últimos meses, hemos visto la creciente importancia de la IA …

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Spark 23 Speaker Spotlight: Em Eldred

SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure …

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secure service desk

Mission Possible: Achieving a Secure Service Desk

Cybersecurity attacks are on the rise! With the rising adoption of new technology in all areas of business, the risks linked to IT service operations have grown considerably.

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employee service

The (Not Artificially) Intelligent Future of Employee Service

Your colleague will soon be a bot. And that bot will help you become the best version of yourself. Here’s how… Better service experiences are …

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How to Optimise Hybrid Work Environment for Peak Performance

The modern workforce bears little resemblance to its predecessors. There has been a dramatic cultural shift in how employees and employers view day-to-day work in …

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