20th June 2023
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SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure …
Betsi Cadwaladr University Health Board is the largest health organisation in Wales, supplying a full range of primary, community, mental health and acute hospital services …
In this blog, we’ll discuss how soft skills can enhance your service desk recruitment process and improve customer satisfaction and retention.
SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure …
We’ve compiled a list of popular AI terms you need to know today! Whether you’re a tech enthusiast or a curious novice, this list will help you understand the new branches of AI.
NHS Arden & GEM Service Desk have a team of around 100 staff, managing an NHS IT helpdesk across 5 Counties, supporting approx. 45,000 users. …
From WFH to WFA, gig workforce to polywork, quiet quitting to quiet hiring – these are some of many new emerging or popular terminologies we often hear and use daily. But do you know what these new fancy terms or acronyms mean?