17th July 2023
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We have been thoroughly impressed by the dedication and unwavering commitment demonstrated by all of the companies on our shortlist. Each of these organisations has …
Euromonitor recently embarked on a global strategic service transformation journey and enlisted the expertise of SDI to make it happen! Utilising the popular SDI Health …
El mundo del ITSM está en constante evolución. Gracias a los rápidos avances tecnológicos, como las plataformas inteligentes, el aprendizaje automático, la IA generativa y …
We are delighted to share that the Service Desk Awards for 2023 have received an great number of entries. The judges were deeply impressed by …
Discover why KPIs are not only a measure but a fuel for employee well-being. Learn from real-world experiences and avoid common KPI mistakes.
SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure …
This blog post discusses the ethical issues of AI in the workplace. It covers the main points, highlights potential issues, and suggests the importance of ethical considerations in the context of AI implementation.