27th July 2021
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SDI is excited to announce its new partnership with Generation and the launch of their IT Support training bootcamp! Generation is a global charity that up-skills young people …
NHS Forth Valley’s Digital and eHealth teams recently celebrated achieving Service Desk Certification at a proactive 2 star level, thanks to many months of hard …
Who doesn’t love awards? They make us feel like we’re accomplishing great things and they validate our hard work. The last 18 months have been …
Is your service desk knowledge strategy robust enough? With a plethora of tools and technologies to monitor and collect system and operational data from networks …
By Aprill Allen, Founder and Managing Director, Knowledge Bird It is surprisingly common for small teams to use a customer service platform and have no …
SDI recently partnered with Freshworks to research what service management professionals are planning, anticipating and focusing on, to uncover what some of the key themes …
Metrics and reporting can be a significant asset for the service desk, as well the business, by allowing the service desk to monitor performance and …