SDI Podcast Episode 3

At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We thought… …

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Why Successful Leaders Always Change First

Why Successful Leaders Always Change First By Rachel Hewitt-Hall, MD, Excel Communications   “Everyone thinks of changing the world, but no one thinks of changing …

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Defining and Dealing with the Unrealistic

Defining and Dealing with the Unrealistic By Scarlett Bayes One of the perks of SDI membership is access to exclusive content and a new insight …

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The Chimp Management Model – for confidence, success & happiness

The Chimp Paradox, created by Professor Steve Peters is an incredibly powerful mind management model that can help you become a happy, confident, healthier and …

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Delegation: 4 Stages to Skill and Empower your Team

Blog post by Zena Everett, Executive Coach and Speaker on Career Strategy & Crazy Busy (business/personal productivity). Zena will join us as a keynote speaker …

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How SDI’s Conference will Help you to Become a Brilliant Service Desk Manager

As told by a Service Desk Manager   Taking place on 15-17th March 2021, SDI20 is the most significant annual gathering for the Service Desk …

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5 Shortcuts To Build Your Resilience

By Rachel Hewitt-Hall, Managing Director at Excel Communications (HRD) Ltd   What I admire about Elon Musk (CEO of Tesla) is that he has turned his childhood dreams into reality! An all–electric car …

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