IT Service Week 2019

By Robyn Fearon, Head of Marketing, SDI They came, they flew apprentices over the office, they made slo-mo batman video’s in the University Library, they …

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Follow the sun with Essentra: A journey to success

About Essentra Essentra are a manufacturing organisation with a global footprint. The company, an SDI Corporate Member, operates internationally from headquarters in Milton Keynes, Buckinghamshire. …

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What do rugby, Certification, daffodils and SDI have in common?  

…Wales ! A growing number of organisations across Wales are developing, updating and improving their IT service offering through Service Desk Certification (SDC).  There are currently …

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Unstoppable Force Friday!

By Jamie Bell, Service Operations Manager, SDI At some point in your life you’ve probably been part of a conversation debating which group of superheroes …

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ITSW19 – Thoughtful Thursday: CX Strategy

By Scarlett Bayes, Senior Research Analyst, SDI You’re the superhero, and your customers are the civilians you’re working to save from peril! But instead of …

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ITSW19 – Ways of Working: DevOps

By Scarlett Bayes, Senior Research Analyst, SDI What do Marvel Superheroes, like DareDevil and Captain America have in common? ….Dare-DevOps! Consider the Avengers: The first …

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Endava Certify as ‘World Class 5 Star Service’

Following Endava’s  Service Desk Certification (SDC) Surveillance Audit in November 2019, they have achieved a fantastic ‘World Class’ 5-star Certification!   With only two other …

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