Kerry Angel, Service Delivery Manager, Macfarlanes Regardless of the industry you’re in, our clients are demanding, right? But does that mean that the service desk …
By Edward Whittingham, Founder & Managing Director, The Defence Works. I can answer the question in the title in one word: Very. But of course, …
By Andrew Hardwick, Director of Global Service Management Office, Arcadis How to Measure ‘Customer Happiness’? When we talk about Customer Happiness, or User Satisfaction, how …
By Kim Ballestrin, Principal Consultant, Elabor8 At this year’s annual SDI conference – SDI20 – I’ll be delivering a workshop on Personal Kanban – …
By John Noctor, Associate and Lead Auditor Service Desk Institute At the SDI we have just released a brand new 1-day workshop “Working with ITIL4 …
At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We thought… How …
Harnessing The Power of The Service Desk Assessment Harness the Power is a blog series written by ITSM experts and authors. The series will focus …