10th February 2020
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Scarlett Bayes, Senior Research Analyst, The Service Desk Institute. Technology is omni-present, both in our work lives and our personal lives. Some would say we’re …
Jean-Christophe Trentinella, Consultant, Mindful Onwards & SDI21 Keynote speaker In preparation for the Fourth Industrial Revolution, the World Economic Forum published a report in 2018 …
HM Land Registry is an organisation that is transforming the way it sees service management. This government department registers the ownership, interests and mortgages and …
Gillian Jones-Williams, Managing Director, Emerge Consultancy. SD21 speaker Gillian Jones-Williams is Managing Director of Emerge Consultancy Limited which she founded over 25 years ago. She …
By Lynne Nash, SDI Trainer, Auditor and Consultant I have been in the IT support industry since the early days of help desks. There were …
Harnessing The Power of Assessment – Leadership Harness the Power is a blog series written by ITSM experts and authors. The series will focus …
By Vikki Kirby, Chief Storyteller at Vibrato Consulting© Recently, a communications consultant told me how the big four consultancy company leading her organisation’s transformation chose …