16th April 2020
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by Scarlett Bayes, Senior Research Analyst, SDI Service Orchestration: An Overview What is it? Service orchestration details the combination of process integration, omnichannel support, intelligent …
Harnessing The Power of Assessment – People Management Harness the Power is a blog series written by ITSM experts and authors. The series will focus …
As the global slowdown is thrust upon us, we now have a fantastic opportunity to shine through adversity – to be adaptable, fast and flexible, …
By Candy Candappa, IT and programme management executive I’ve spent much of the last 20 years managing teams I couldn’t see and often who …
By Zena Everett, SDI21 Keynote speaker, Author: ‘Crazy Busy’ & ‘Mind Flip: Take the Fear out of your Career’ I’ve been asked for productivity …
That technology changes rapidly is one of the vast understatements of our time. Organisations and individuals involved in IT service management must continually reinvent themselves …
If you’re a service desk manager looking for your next career move, which of your current skills and capabilities will be of most use? Many …