What does Marval do?

Marval designs, develops and implements service management software (Marval MSM) that can be used in all parts of an organisation requiring service and support.

Marval’s customer-centric approach to service management encompassing “people, processes and technology”, recognises the value each element contributes in helping organisations ensure successful business outcomes and satisfied customers.

Marval MSM, a secure, reliable, scalable, ITIL process compliant, ISO/IEC 20000 and ISO/IEC 27001 compatible service management software solution, supports delivery of consistent, measurable and repeatable processes across the organisation.

Service management consultants will elevate and enhance the user and customer experience, increase productivity and reduce costs.


How does Marval Support its customers?

Marval’s Global service desk can be available 24/7 for customers to ensure the MSM system operates to its optimum capability. Marval’s prime directive is to deliver the most advanced, feature rich and process based integrated Service Management software, designed to improve quality of service, productivity, customer experience and reduce costs.

Marval always puts its customers first and they are encouraged to extend the relationship beyond that of just customer-supplier through maintaining close links with the Marval team by: participating in the future direction of the software, attending free events such as Marval’s service management/process and product workshops or user forums (which provide and lead to numerous knowledge transfer opportunities) and fully engaging with Marval’s dedicated customer relationship function.


Who are Marval’s Customers?

Marval MSM software has been successfully implemented and relied on worldwide by organisations across many sectors including: Automotive, Banking and Financial Services, Central and Local Government, Construction and Engineering, Education, Emergency Services, Healthcare, IT and Shared Services, Leisure, Manufacturing, Publishing, Retail, Service Management / Technology, Telecommunications, Transportation and Utilities.

To maintain customer confidence, Marval is one of the few companies in the UK to hold the international standard for ITSM, ISO/IEC 20000 certification and has also recently successfully passed its ISO/IEC 27001 audit – the international quality standard for information and data security.


The Future

With an agile approach to development, Marval is able to react quickly to changes in technology, market requirements and service management trends, minimising risk and supporting enterprise services and growth strategies. Its products are targeted to all organisations that require effective, efficient and scalable service and support solutions.

Initially adopted as an IT service management software tool, Marval’s customers soon realised that the service management software could be just as effective a solution when utilised in other areas of the organisation requiring service and support and not just for IT. More and more customers are now taking full advantage of the versatile enterprise service management functionality of the solution.


How to contact Marval

For more information about Marval products and services please contact:

Marval Software Limited

Stone Lodge, Rothwell Grange, Rothwell Road, Kettering, Northamptonshire, NN16 8XF, England

Tel: +44 (0) 1536 711999

Email: info@marval.co.uk

Web: www.marval.co.uk

Twitter: @Marval Software

Facebook: Marval Software

LinkedIn: Marval Software

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