Why study with SDI

SDI’s training courses and development workshops are the choice of many of the world’s most successful service desks.


Why ?

The Industry Thought Leaders

Service Desk Institute is in a unique position as the creators of the professional standards that all of SDI’s qualification training courses and workshops are built on. We are passionate about inspiring service desks to be brilliant and believe that continual training is fundamental in achieving this. Please download the Service Desk Manager and Service Desk Analyst standards to find out more.


The Best Trainers

All of our courses are taught by extremely experienced and sought after tutors who combine real-life hands-on service desk knowledge and experience with the latest learning techniques.


Small Training Group Sizes

Our training course sizes are optimised to allow a high level of interaction, peer-to-peer learning and knowledge sharing, whilst giving each delegate ample opportunity to ask trainers questions or for help if needed.


Add Value To Your Career

SDI’s unique set of courses will make a real difference to your career and your CV whether you’re an analyst, a team leader, manager or responsible for an entire IT service department.


World Recognised Industry Qualification

There’s only one way to guarantee to an IT service employer that you’re more capable and brilliant than the next candidate and that’s to hold a recognised, professional SDI Service Desk Manager or Service Desk Analyst qualification.


Learning Environments To Suit You

We offer many options including courses, workshops, webinars, events and virtual classrooms or we can even bring our courses to you in-house at your own premises. Wherever you are located in the world there is something to suit you. We also provide a wide range of courses, allowing you to focus on the exact needs of you and your team. We also offer exceptional value at a great cost and members of Service Desk Institute receive discounts when booking training courses.


See what our customers say about their experience of training with us >>



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