Training Terms and Conditions
BOOKINGS
Can be made by e-mail, on-line at Training & Development or by telephone subject to email confirmation of the discussion.
CANCELLATIONS
If there is a need to cancel a confirmed booking, written notification is required by e-mail to hello@sdi-e.com and your account manager and will only be confirmed as ‘cancelled’ after SDI has emailed to confirm. Please note that telephone cancellations will not be accepted.
Cancellations and non-attendance are subject to the table below. If payment has already been received by SDI, then no refund will be given.
All refunds will be for the amount that SDI received (i.e., if you have deducted bank charges for example, this amount after the deduction of charges will be paid back to you).
SUBSTITUTIONS
Customers may substitute the original delegate with another delegate at no extra charge. Written notification is required.
TRANSFERS
You may change the date of a booked training course only once, however, transfers are subject to certain charges as per the below table. Written notification is required.
PAYMENT
All training course fees must be paid in full prior to attendance of the training course unless mutually agreed in advance. Our standard payment terms are 30 days.
If payment has not been received or your payment has not cleared SDl’s bank, you will not be entitled to attend the training course unless agreed by SDI. If you have elected to pay by BACS, proof of payment will be required from your bank prior to attendance.
TRAINING DISCOUNT FOR SDI MEMBERS
SDI’s training discount is only applicable if an organisation is a fully paid member of SDI at the time of training. If the organisation is not a fully paid member of SDI at the time of training, then the non-member price for the training will be charged.
OVERSEAS DELEGATES
All overseas delegates attending an SDI training course will be required to pay for their training course in advance by BACS or credit card.
COURSE CANCELLATION
SDI reserves the right to amend training content, tutor, venue, time, date, published price or to cancel or postpone a training course. In addition, changing from an in-person course to a virtual training course. Any changes will be advised before the training course start date.
FORCE MAJEURE
SDI shall have no liability to the Customer under this Agreement if it is prevented from or delayed in performing its obligations under the Agreement, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of the SDI or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors, provided that the Customer is notified of such an event and its expected duration.
SPECIAL REQUIREMENTS AND DIETARY REQUIREMENTS (FOR IN-PERSON DELEGATES)
Special requirements and dietary requirements can be met and arrangements for personal religious worship or disabled delegates can be easily made. Simply state your requirements at the time of booking and we will make all the necessary preparations prior to training.
TRANSFER AND CANCELLATION CHARGES
A percentage of the full training course fee is payable for transfers and cancellations in accordance with the schedule below.
The number of days’ notice required to ‘transfer’ or ‘cancel’ a training course is as follows:
| Days’ Notice Required | Transfer Fee | Cancellation Fee |
| 61+ days | No charge | No charge |
| 31 – 60 days | 25% | 25% |
| 15 – 30 days | 50% | 50% |
| 2-14 days | 75% | 75% |
| Failure to notify within 2 working days | 100% | 100% |
| Failure to attend transfer fee | 100% | 100% |
COMPLAINTS
In the unlikely event that you wish to complain about any aspect of our service, including but not limited to, training course content, training course delivery or training courses trainers, you may do so by sending an email to hello@sdi-e.com and your account manager. You will receive a response from a member of the executive team within 28 days.
EXAM APPEALS
Should you be advised that you have failed an exam, you may wish to appeal the result. If this happens, please put your appeal in writing by sending an email to customerservice@peoplecert.org
