About Your Company
- Briefly describe the role of the service desk within your company?
First point of contact for our customers to IT services – available by phone, email, chat
- How many people are there on your service desk?
Fifteen
About The Role
- What was the role that you sourced through SDR?
Service Desk Analysts
- Why did you choose to use SDR?
Following a recent restructure of our IT services, we had twelve vacancies on our Service Desk and chose not to use our normal recruitment process (as it was such a large number) and decided to use a service that would carry out some pre-selection for us
- What was it like working with SDR?
The process ran very smoothly
- How did you find the quality of the candidates sourced by SDR?
We have recruited some excellent analysts, and there were a number of other very good candidates offered which we also could have appointed
- How well did SDR meet your brief?
Very well
In Your Opinion
- What is the one attribute for any candidate to have?
Enthusiasm and engagement with the job
- What is the worst thing that you have seen on an application?
Lack of information
- When interviewing a candidate what is the first thing you notice?
Personal appearance
