Thank you for joining our virtual Service Desk Standard event on 14th August 2018.
Here’s the recording so you can revisit the day’s presentations:
Click the links below to download the speaker slides:
- Tom West-Robinson – Introduction to Service Desk Standard and SDC
- Lisa McDonald Striving For Service Excellence
- Cormac OBrien Belfast Trust SDI Journey
- Paige Smith Air IT Our SDC Experience
- Lyssa Edwards Becoming World Class
More useful resources
– If you didn’t download it during the event, get your copy of the Service Desk Certification Essential Handbook
– Download the Global Best Practice Service Desk Standard to keep for your reference
– Find out what other certified service desks have achieved and why they decided to embark on Service Desk Certification
– Watch our short SDC explainer video and send us a message
– Take a look at our events programme for more opportunities to see service desk speakers and update your knowledge
