What you need to know about the
Service Desk Manager qualification
SDI Service Desk Manager Training provides a thorough understanding of service desk management and leads to a globally recognised qualification.
This short video explains how training can help you gain the skills needed to steer your service desk to success.
Upcoming Service Desk Manager courses
Follow the links above to book online or, if you’d like to discuss your training needs with our friendly advisers, you can call us on 01689 889 100 and we’ll be happy to help.
“I thoroughly enjoyed the experience and found the course very informative. As well as learning the standards, it gave me more confidence in my role. It was great to meet other people from different areas and discuss different ideas and opinions. I feel that I am more in tune with what my analysts do and how they do it, helping us work together.“
Cindy Sikkema-Bridger, Customer Service Co-ordinator, Brett Group