You can now ACCESS THE PRESENTATION
What is Service Desk Certification, what are the components?
Are you reactive, proactive, customer-led or business-led, why does it
make a difference, what is the value proposition? How do we
inspire both individuals and teams to learn new skills and gain
greater understanding of how they can be used to build a
truly excellent service desk?
SDI delivers a two day Service Desk Assessment which provides you with a benchmark of your current service performance. This is the preliminary assessment which is conducted as part of the SDC programme but it can also be delivered as a service in itself. This assessment can be used to work towards Certification, or to provide you with objective feedback on your service maturity level and as a service improvement guide.