IT Service and Support teams in Education Industry

Sheffield Hallam University
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"An inspirational experience, thank you!"
University of Portsmouth
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"Meeting other like-minded people from other similar environments was brilliant!"
University of Leeds
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"Being a member of SDI has provided us the tools to improve our service, raise our profile, demonstrate our value and connect the Service Desk to work closer to the rest of IT"
University of Leeds
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"The difference this has made for our customers has been improved response times, communications, customer engagement and improved customer satisfaction."

IT Service and Support Teams have been a huge part of the SDI Community for over 30 years

Teams in the Educational sector are some of the longest-standing members of the Service Desk Institute (SDI).
SDI provides them a network of like-minded professionals who understand their unique challenges, types of users, their commitment to user-centric service, and their role in managing evolving educational environments. SDI membership offers them a platform to collaborate, train and develop, to network and share knowledge, and continuously improve their service delivery to benefit students, faculty, and staff within educational institutions.

Just some of the IT Support teams SDI have supported through training, membership or service improvement:

How IT Services in Education utilise the benefits of SDI...

SDI membership is a tried and tested strategic move for educational service desks and support teams aiming to enhance their service quality, stay at the forefront of IT Service Management, and create a more efficient and responsive support system for their institutions. The training, resources, knowledge-sharing opportunities, and industry insights offered by SDI help services excel in their mission to support and empower students and staff in the ever-evolving educational landscape.

SDI's Service Desk Essential Handbook

Get access to your own free copy today by using the download form below:

This handbook is your essential guide to a brilliant service desk, according to the latest Global Best Practice.

It lays out the description and maturity level for all of the 138 criteria from the Global Best Practice Standard for Service Desk (Best Practice Standard). From analysts to CIOs, professionals at all levels can use the detail and expert knowledge in this handbook as a quality reference model for service desks in any industry, sector or location.

This handbook is also valuable for IT and support teams outside of the service desk looking for ways to improve. Download your copy, free today and let us know if you have any questions about the book or the ‘Best Practice Standard.’

Download your free copy using the form. 

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