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Why join SDI?

Successfully becoming a member of the Service Desk Institute shows a dedication to providing excellent service. SDI offers support through guides, research and training, plus the opportunity to network with industry leaders and other professionals committed to service improvement.

 

Choose the right membership for you

Professional

£ 445 Yearly
  • Personal access to premium content
  • Training discounts for you
  • Personal use of the SDI Member logo
  • Personal Product Discounts - Service Improvement & SDI Annual Conference ticket
Join Now

TEAM

£ 645 * Yearly
  • Team access to premium content
  • Training discounts for your team
  • Internal use of the SDI Member logo
  • Free job vacancy posting service
  • Product Discounts for whole team - Service Desk Resourcing, Service Improvement, SDI Annual Conference
  • Access to MetricNet Service Desk Toolkit templates & calculators
  • One complimentary Benchmarking Data Pack from MetricNet
  • Free entry to IT Service & Support Awards
Join Now

Corporate

£ 1,595 * Yearly
  • All the benefits of the Team Membership, plus:
  • Corporate use of the SDI Member logo
  • Organisation-wide access to premium content
  • Training discounts for the entire organisation​
  • 6 Complimentary Benchmarking Data Packs from MetricNet
Join Now

* Discounts available for education and charity sectors – contact us for details.

SAVE BIG when you purchase our multi-year membership packages:

Priced at only £995 – Purchase here.

Priced at only £1,450 – Purchase here.

Priced at only £2,750 – Purchase here.

Priced at only £3,850 – Purchase here.

By investing in your service desk team with SDI, you’ll be helping to make your customers’ lives better. After all, a well-trained and well-equipped service desk team means happier customers, which ultimately leads to a stronger, more successful organisation.

"Being a member of SDI has provided us the tools to improve our service, raise our profile, demonstrate our value and connect the IT Service Desk to work closer to the rest of IT and the University. The difference this has made for our customers has been improved response times, communications, customer engagement and, ultimately, improved customer satisfaction."
Antonia Jones
Antonia JonesUniversity of Leeds
"Inspired and revitalised! You really see the difference in the motivation of your team"
Julie Wells
Julie WellsNational Physical Laboratory
"Membership has supported our organisation by giving us a wealth of knowledge. We get to see real life experiences on how to solve these issues. It's the best thing we've had for our organisation!"
Feezaan Ashgar
Feezaan AshgarLeeds Beckett University
“The main benefit of SDI Membership for us is discounts on events and training. There are some excellent trainers within SDI so we try to make as much use of it as possible.”
Andy Norvock
Andy NorvockUniversity of Lincoln
"The Service Desk Institute is a globally recognised organisation, advocating the highest levels of performance and service within our industry. The MGTI Service Desk takes pride in providing an exceptional level of support to our business colleagues and, naturally, we are eager to share our knowledge, achievements and excellent team performance with the wider SDI community."
Patrycja Sobera
Patrycja SoberaMarsh & McLennan
"The information provided by SDI gives us great insight into the quality and standards that service desks aspire to. Unbiased intelligence about our industry is in short supply and SDI offers unique value in this respect. It raises the bar for us, and for organisations in the ITSM space generally."
Simon Smith
Simon SmithAir-IT
"They have fantastic membership resources and I encourage my team to use them all!"
Simon Brunger
Simon BrungerCapita
"To be able to speak to like-minded colleagues and also the experts at SDI really helps us with many issues that we’ve had over the years. I would recommend membership to anybody because we’ve really benefited as a company."
Mark Abbot
Mark AbbotWolseley
"Our favourite aspect of SDI membership is the collaboration it brings across the Service Desk community. It has allowed us to see real-life examples of service improvement, learn new skills, techniques, and connect to other similar business’ to work collaboratively and share ideas."
Robert Longden
Robert LongdenCentral Technology
"We now have a clear direction and strategy for continual improvement.."
Anna ListerRPMI
"We were keen to join the community that promotes best practice standards, allowing us to improve both individually and as a team, whilst consistently developing the service we provide to our clients."
Becky Patterson
Becky PattersonTikit
"Working with SDI has been incredibly valuable right from starting our membership."
Steven Crandon
Steven CrandonAneurin Bevan University Health Board
Join thousands of members in our global community of service desk and support professionals, and utilise SDI Membership to boost the productivity, motivation and efficiency of your team:
Click Here To Download Our Membership Brochure
 

Service desks & support teams enhance the efficiency of their service with SDI Membership, and save costs on our essential products and services whilst doing so. Want to find out how our Membership Packages would support positive change in your service desk team and wider organisation? Message us below to discuss how membership could help with any of your current service concerns or issues:

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