One of the greatest challenges facing service desks that have implemented a self-service portal is encouraging customers to use the service. Whether it is due to a lack of marketing awareness or simply because customers prefer the human touch, the service desk will need to face these concerns and address them where possible to ensure the self-service portal is utilised to the fullest capacity.
Download this free SDI Report to explore the benefits and challenges associated with making an impact with self-service and learn some useful tips for encouraging adoption by your own service desk customers.
